ExecutiveAssistant, BrightArrow's premier telephony application platform for the 3Com NBX family of phone systems, was developed by BrightArrow to deliver over a hundred features in the following categories:
- Powerful Find Me / Follow Me
- Secure, Integrated Call Recording
- Flexible Call Monitor, Whisper, Barge-in
- Speech Recognition Auto-Attendant
- Call Announce, Screening, Prioritization
- CRM Screen Pops and Dialing
- Department Call Queue View
- Speech Dialing
- Outlook/Exchange Integration
- In-office Presence
- User-specific Audio-on-hold
- Software platform can be customized to fit
special requirements
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Education Module, BrightArrow’s premier education suite, was developed for the 3Com NBX phone system to deliver over five core features to benefit K-12 schools and districts:
- Auto-dialing for truancy and announcements
- Homework hot-line
- Automatic or on-demand call recording
- Intercom
- Emergency Notification upon 911 or incoming malicious call
The module interfaces with the NBX platform and a school’s local area
network via a Windows-based PC that hosts the administration software
from which various features can be invoked. 3Com IP phones on the desks
of administrators and in classrooms funtion as intercoms and recording
devices for homework hotline information.
Parents or students can obtain homework, extracurricular activity or
lunch information by calling a school phone number. Individual teachers
can record the day’s or week’s assignments or school personnel can record
a consolidated message of assignments from all of a student’s teachers,
saving staff time and easing information access.
The 3Com Education Module 911 feature lets school administrators and safety officials know anytime a 911 call is placed, helping them respond rapidly and potentially reducing the risk to the school and its students.
3Com Education
Case Studies
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