Contact: Raymond Bily, CEO
BrightArrow Technologies, Inc.
2813 152nd Avenue NE
Redmond, WA 98052
Raymond@BrightArrow.com
Phone 425 558 2100
Press Release
New ExecutiveAssistant Version 1.40 Ships
BrightArrow
ExecutiveAssistant for the 3Com NBX phone system, introducing enhanced “Find Me
Follow Me” features, is released today.
Redmond,
WA -- July 2, 2002 -- Today, BrightArrow Technologies delivers Version 1.40 of its flagship
ExecutiveAssistant software for enhancing telephone productivity. ExecutiveAssistant was the first third-party
software enhancement for the 3Com NBX IP phone system when they initiated their
Solutions Providers Program in 2001.
Since then, ExecutiveAssistant has been greatly enhanced, now bringing
to you Version 1.40 that includes powerful and flexible Find Me Follow Me
functionality.
According to John Graven, COO of
Telephony Concepts, a major telecommunications integrator and reseller
throughout Ohio: “Since the invention of the telephone to transmit our voices,
there has not been a more important innovation than the integration by
BrightArrow. ExecutiveAssistant ensures
you can always be reached for important calls.
There’s no keystroke, no GUI, no fumbling around with various device
interfaces – you speak through your telephone, and can stay in touch no matter
where you are. BrightArrow has
introduced the most significant and innovative improvement in communications since
touch tone.”
ExecutiveAssistant is a Windows-based client-server
software solution that integrates seamlessly with the 3Com NBX and SS3 phone
systems. The software greatly improves
your caller’s experience by making sure that important callers are intelligently
directed to the right person, rather than making them search around within an
auto-attendant. Companies that prefer
live receptionists also utilize ExecutiveAssistant to enhance the
receptionist’s ability to direct important callers to employees who are not
always at their desks.
BrightArrow ExecutiveAssistant provides powerful yet
cost-effective call center functionality for the small call center. In addition, the software makes remote
phones (such as wireless phones) seamless extensions to the company’s phone
system.
The new version of ExecutiveAssistant enhances the
product’s Find Me Follow Me functionality.
With Version 1.40, each employee can have an unlimited number of “Away
States.” They can configure each state
with different phone numbers as well as pre-recorded messages that it speaks to
the caller. For example, if your Away
State is “Wireless,” the software tries reaching you on your wireless phone for
callers with high enough priority. If it
is unsuccessful at reaching you, or if you choose not to talk to that particular
person at the time, the software tells the caller that you were not available
in the office or on your wireless phone, thus preventing them from trying to
call your wireless phone directly.
Another example of an Away State available in the new
ExecutiveAssistant 1.40 version is “In a Meeting.” With a speed dial button on your wireless phone, you can
temporarily suspend most callers from reaching you – and those callers are told
that you are in a meeting. Therefore,
you no longer have to turn off your wireless phone or constantly check who’s
calling when you really need to focus on the meeting.
Raymond Bily, CEO of BrightArrow Technologies:
“ExecutiveAssistant 1.40 represents the results of a fabulous feedback cycle and
relationship that we have established with our resellers. Our partners are our eyes and ears in
understanding what companies really want and need, and have been very proactive
and instrumental in helping us best leverage our technology to deliver very
useful productivity enhancements.
ExecutiveAssistant is unprecedented in the positive effect a telephone
system add-on can have on your customer relationships.”
BrightArrow ExecutiveAssistant 1.40 is available to
current users and resellers of ExecutiveAssistant at no additional charge. The upgrade only takes a few minutes, and is
available through authorized resellers.
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Founded in 1997, BrightArrow
Technologies is a leader in call management software for small- and
medium-sized business telephone systems.
Its solutions integrate your business contact information with your
telephone system and wireless telephones, delivering the latest in speech
recognition and IP connectivity.
BrightArrow’s products are sold through VAR’s (Value-Added Resellers)
throughout the world. To experience the
software or for additional information, contact Raymond Bily at 425-558-2100.