Digital Voice Dialer is BrightArrow’s mass notification solution for calling patients and clients of healthcare organizations to remind them of appointments, events and other timely information. The system delivers any chosen combination of voice calls, texts, and e-mail message. It includes the BrightArrow Target hosted web interface, delivering reliable and instant voice notification at a much lower price and with more reliable results than other services.
Digital Voice Dialer can load phone numbers and e-mail addresses from your existing data sources, such as your practice management system. It can be scheduled to automatically call daily for purposes such as appointment reminders, lab results availability, prescription notices, or even reminders to make appointments or order medications.
The system automatically dials a predefined list of phone numbers and speaks an audio message to the recipient or their voice mail. Based on your settings, and possibly the client’s options, it also delivers SMS texts and e-mail messages.
The message can include any combination of chosen information, such as the patient’s name, the time of the appointment, the doctor, the location, and even special instructions that may vary from call to call.
If a live person answers, it speaks immediately. If an answering machine or voice mail answers, it reliable leaves the full message after the beep. If there is no answer, the system will call back a few times after a user-programmable wait period.
The BrightArrow system improves attendance at scheduled appointments, and can run automatically and hands-free.
With over ten years of extensive product development and state-of-the-art voice technology, BrightArrow delivers one of the most flexible and powerful healthcare notification systems available anywhere.